Refund policy

At Kinmade, we strive to ensure every order meets our quality standards before it reaches you.

All Sales Are Final

Please note that all purchases are final unless the product arrives defective or incorrect. As a small independent brand producing in limited quantities, we are unable to offer refunds, returns, or exchanges. This allows us to maintain quality control, reduce waste, and keep our operations sustainable.

We kindly ask that you double-check your order details (size, color, shipping address, etc.) before placing your order.

Damaged or Incorrect Items

In the rare case that you receive a damaged or incorrect item, we’ve got you covered. Please contact us within 14 days of receiving your item at support@kinmadeonline.com with your order number and clear photos of the issue.

Once we’ve reviewed your case, we will organise a solution and resolve the issue as quickly as possible.

Thank you for your understanding and support.