At Kinmade, we strive to ensure every order meets our quality standards before it reaches you.

All Sales Are Final

Please note that all purchases are final unless the product arrives defective or incorrect. As a small independent brand producing in limited quantities, we are unable to offer refunds, returns, or exchanges. This allows us to maintain quality control, reduce waste, and keep our operations sustainable.

We kindly ask that you double-check your order details (size, color, shipping address, etc.) before placing your order.

Damaged or Incorrect Items

In the rare case that you receive a damaged or incorrect item, we’ve got you covered. Please contact us within 14 days of receiving your item at support@kinmadeonline.com with your order number and clear photos of the issue.

Once we’ve reviewed your case, we will organise a solution and make it right as quickly as possible.

Thank you for your understanding and support.

We offer worldwide shipping.

All Kinmade orders are pre-made and shipped within 1–2 business days from Macau.

Once your order has been shipped, a tracking number will be sent to your email. Delivery times may vary depending on your location and local postal service. Please note that delays may occur due to customs or carrier issues once the order has been shipped.

Order Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or invalid addresses provided by the customer.

Shipping Disclaimer

Once an order has been shipped, we are not responsible for delays, lost packages, or issues caused by the shipping carrier.

Duties, Taxes & Customs

International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are determined by your local customs authority and are the sole responsibility of the customer. Duties and taxes are not collected at checkout; they will be assessed upon delivery. We are not responsible for delays caused by customs clearance.

For any questions regarding shipping, please contact us at support@kinmadeonline.com

Yes! We offer worldwide shipping.

Yes, every Kinmade piece is cut & sewn using our own custom measurements and original designs. We don’t use blanks; everything is made to fit and feel exactly how we want it to.